Beyond Statisfaction: 2012 Customer Service Champions

 For some banks, good is no longer good enough. These companies have become Champions by going beyond satisfaction and exceeding their customers’ expectations, to not only win market share and maximize financial performance, but also raise the bar for other companies, both within and outside their industry.

Congratulations to the following financial services companies who were among the 50 companies recognized as 2012 “Customer Service Champions”:

First Federal

Frost Bank

ING Direct

Hancock Bank

Quicken Loans


The J.D. Power special report, “Beyond Satisfaction: J.D. Power 2012 Customer Service Champions–Brands That Deliver Service Excellence to Maximize Business Results,” is based on customer feedback, opinions and perceptions of more than 800 companies in more than 20 industries, gathered from J.D. Power studies conducted in the United States between 2000 and 2011.

For more information about how the 50 J.D. Power 2012 Customer Service Champions differentiate themselves from their competitors, view the entire press release and access an Executive Summary of the special report, available HERE.

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