Credit Card Website Best Practices – Viewing Account History

From our J.D. Power and Associates 2012 Credit Card Website Evaulation Study, the following viewing account history best practices highlight some of the exceptional techniques utilized by credit card issuer websites.

1.  Recent Activity Link

Chase and Discover Card offer a link to recent activity from the website’s landing page

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2.  Offer Multiple Formats for Statements

Discover Card allows customers to download statements in multiple formats.  Citi Cards offers customers navigation links from the log in field on the home page

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3.  Transaction Summary

Discover Card provides customers with a Spend Analyzer tool to track spending

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4.  Detailed Transaction Search

Chase and Discover Card provide tools for customers to search for specific transactions

© 2012 J.D. Power and Associates, The McGraw-Hill Companies, Inc. All Rights Reserved
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