Jim Miller Joins the J.D. Power Financial Services Team

We are very pleased to announce that Jim Miller has joined our Financial Services practice as Senior Director of Banking. In this role, Jim will focus on developing and delivering high-quality insights, recommendations, and presentations for the banking practice.

Jim brings to the position expertise in both banking and customer experience that make him particularly well-equipped to lead our banking practice.  Most recently, he was President of Prime Performance, Inc., a provider of customer experience research and measurement systems specifically designed for financial institutions.

Prior to joining Prime Performance, Jim was a Senior Vice President at SunTrust, where he managed retail banking analytics, which included branch performance analysis and reporting, branch staff modeling, and sales goal and incentive management. Additionally while at SunTrust, he directed units responsible for branch network planning and customer/marketing information.

We know that you expect more from us than simply pointing our your problems. You expect us to also provide the best practices and industry expertise to actually solve them. Jim and the rest of our team bring unparalleled experience to help you achieve your customer experience objectives in a focused and results-oriented fashion. If you are interested in learning more about our approach from Jim, please feel free to contact Jim directly at James_Miller@jdpa.com.

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