Three Tactics To Keep Customers From Switching

By Michael Beird and Karen Licker.  Original post appeared in BAI Banking Strategies on March 16, 2012

It’s no secret that retail banks across the country face an enormous revenue challenge. In the summer of 2010, regulatory changes to Regulation E went into effect, significantly reducing the revenue banks could earn with their . . . Continue Reading Three Tactics To Keep Customers From Switching

Much Ado About Nothing?

A lot has been said about the Bank Transfer Day recently and its success (or lack thereof). In a recent interview by the Credit Union Times, I was asked how J.D. Power’s research supports or refutes the recent noise about customers moving their banking relationships from the large banks to credit unions and community . . . Continue Reading Much Ado About Nothing?

What Was the Outcome of Bank Transfer Day?

A Credit Union National Association (CUNA) surveyed 1,100 Credit unions about the impact of Bank Transfer Day

…AND THE SURVEY SAID.…

Credit unions brought in 40,000 in new members Credit unions added $80 million in new savings account funds Nearly 700,000 new credit union members joined the movement Around 80% of larger credit unions . . . Continue Reading What Was the Outcome of Bank Transfer Day?