Communication and Transparency Drive Higher Mortgage Origination Satisfaction

Overall customer satisfaction with mortgage lenders has reached its highest level in the past six years, according to our  J.D. Power and Associates 2012 U.S. Primary Mortgage Origination Satisfaction StudySM released today.

For a second consecutive year, overall customer satisfaction has increased to 761 (on a 1,000-point scale) in 2012 from 747 in 2011 and . . . Continue Reading Communication and Transparency Drive Higher Mortgage Origination Satisfaction

Two Research Insights Too Big To Miss!

2012 Primary Mortgage Servicer Satisfaction Study

Increasing governmental oversight, the credit crisis, the overall state of the economy, and negative media coverage have created a challenging environment for the mortgage servicing industry. To help mitigate these negative effects, mortgage servicers need to understand and apply key best practices that result in the highest levels . . . Continue Reading Two Research Insights Too Big To Miss!