3 Habits of High Ranking Customer Service Champions

We’d like to share with you a short video featuring elite companies recognized as J.D. Power 2012 Customer Service Champions.  They all describe their stories with one common theme, and that is the importance of assuring consistency across service channels.  In this video, you’ll hear from:

Chip Dufala, Erie Insurance – Executive Vice President, Services Rob . . . Continue Reading 3 Habits of High Ranking Customer Service Champions

Beyond Statisfaction: 2012 Customer Service Champions

 For some banks, good is no longer good enough. These companies have become Champions by going beyond satisfaction and exceeding their customers’ expectations, to not only win market share and maximize financial performance, but also raise the bar for other companies, both within and outside their industry.

Congratulations to the following financial services companies who . . . Continue Reading Beyond Statisfaction: 2012 Customer Service Champions