Top Drivers of Customer Satisfaction in the Call Center

  • What are the top drivers of customer satisfaction with the call center channel for 2012?
  • What do customers really care about when it comes to their interaction with call centers?
  • Why is who you know more important than what you know when it comes to providing an outstanding customer experience?
  • What are the three dynamics that will change, and are changing, the role of the call center forever?

Dive into these topics with Mark Miller, J.D. Power’s resident contact center expert.

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