Voice of the U.S. Retail Banking Customer

Next week, we’ll be releasing our 2012 U.S. Retail Banking Satisfaction Study (SM). 

This study will explore why its a must for banks to understand their customers’ needs on both individual and regional levels, and identify what actions they should take in order to meet their customers’ expectations.

Get an insider’s look!

Join us for the 2012 U.S. Retail Banking Satisfaction Study post-publish webcast on Tuesday, April 24th at 2:00pm EST to learn:

  • How the industry did overall
  • Which banks performed best-in-class across the 11 geographical regions

Attendees will also gain insights into key findings from the study that address:

  • Approaches to managing costs without sacrificing customer satisfaction, loyalty or retention
  • Understanding drivers of attrition and why keeping, or losing customers is not just about fees
  • Improving revenues and satisfaction with a value proposition that is understood and meaningful to your customers

For more information regarding the J.D. Power and Associates 2012 U.S. Retail Banking Satisfaction Study, please contact Holly Zagresky at Holly_Zagresky@jdpa.com

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