What Do Small Business Owners Expect From Their Bank?

With the fluctuating economy and new banking regulations continuing to affect the expectations that small business owners have of their banking experiences, financial institutions need to be armed with the insights that can help them meet and exceed these expectations. They need to know:

  • How customers’ perceptions have changed since 2011
  • The latest trends emerging in the small business banking industry
  • Which factors are having the biggest impact on customer satisfaction

Our J.D. Power and Associates 2012 US and Canadian Small Business Banking Satisfaction Studies will provide these insights and much more!

Join us for an exclusive webcast during which we will give you an insider’s look into the results of these studies!

Webcast Details:

DATE:  Tuesday, October 30

TIME:  2:00 – 3:00 PM ET

SPEAKER:  Jim Miller, Senior Director, Banking Practice at J.D. Power and Associates


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