Efficient Sales Experience Generates Higher Customer Satisfaction Levels in China

The delivery process and delivery timing continue to be the most important of seven factors* that drive customer satisfaction with the new-vehicle purchase experience in China, according to the J.D. Power Asia Pacific 2010 China Sales Satisfaction Index (SSI) Study.SM

“Considering the tremendous growth among dealerships in China—which have been growing at a rate . . . Continue Reading Efficient Sales Experience Generates Higher Customer Satisfaction Levels in China

Despite Premium Hikes, Customers More Satisfied with Auto Insurers in Canada

Although there was a considerable rise in the proportion of auto insurance customers in Canada whose premiums were raised, customer satisfaction with these providers has improved by 26 points—to an average score of 727 (on a 1,000-point scale)—from the overall average in 2009, according to the J.D. Power and Associates 2010 Canadian Auto Insurance . . . Continue Reading Despite Premium Hikes, Customers More Satisfied with Auto Insurers in Canada

Media Coverage Focuses on Chevrolet Volt Battery Warranty, Pricing

Chevrolet Volt and Li-ion Battery

Buzz continues about the plug-in Chevrolet Volt electric car that is set to reach dealer showrooms later this year. Recent news and corporate statements have focused on GM’s 100,000-mile/8-year guarantee for its lithium-ion (li-ion) battery and on questions about dealer pricing. Mike Omotoso, senior manager of global . . . Continue Reading Media Coverage Focuses on Chevrolet Volt Battery Warranty, Pricing

Certigard Ranks Highest in Service Satisfaction in Canada

Certigard* (Petro-Canada) ranks highest in satisfying automotive service customers in Canada, receiving an overall index score of 869 (on a 1,000-point scale), according to the J.D. Power and Associates 2010 Canadian Customer Commitment Index Study.SM Rounding out the brands that rank at or above the industry average of 815 are: Goodyear Auto Centers (838); . . . Continue Reading Certigard Ranks Highest in Service Satisfaction in Canada

Vehicle Owners in Canada Spend Less on Routine Maintenance in 2010

Canadian owners of cars and light trucks, particularly owners of vehicles that are 4-7 years old, are spending less on routine maintenance and repair services this year than in 2009, according to the J.D. Power and Associates 2010 Canadian Customer Commitment Index Study.SM

The study finds that consumer-reported average annual expenditures on vehicle maintenance . . . Continue Reading Vehicle Owners in Canada Spend Less on Routine Maintenance in 2010

Luxury Models Reap Top Sound Satisfaction

Premium (or luxury) car and light-truck models tend to score higher in satisfaction with the sound system, but also receive lower scores in multimedia quality. This may be due to luxury systems including more available features, which also creates a higher probability of problems occurring, according to the J.D. Power and Associates 2010 . . . Continue Reading Luxury Models Reap Top Sound Satisfaction

Navigation System and Satellite Radio Penetration Rises

Satellite radio and navigation systems are increasingly common in new vehicles as consumer interest in high-tech features continues to grow, according to the J.D. Power and Associates 2010 U.S. Multimedia Quality and Satisfaction Study.SM The study finds that two-thirds (66%) of owners indicate having satellite radio capability as part of the audio system in . . . Continue Reading Navigation System and Satellite Radio Penetration Rises

Premium Brands Outpace Industry in 2010

2010 Infiniti G-Series

Through July, the eight best-selling premium, or luxury, brands in the U.S. auto market outperformed the industry’s year-to-date 14.7% improvement, based on J.D. Power sales research. All eight of the premium brands also had faster average retail turn rates* this year compared to last year, and the majority achieved higher . . . Continue Reading Premium Brands Outpace Industry in 2010

North American Output Increases Dramatically

On a year-to-date basis through July 2010, North American vehicle production climbed 67% from the same 7-month period in 2009, according to analysis by J.D. Power Automotive Forecasting. The Detroit-based automakers have accounted for 61% of the higher production volume this year, the analyst group reports.

As production volumes for the year level off . . . Continue Reading North American Output Increases Dramatically

J.D. Power Updates 2010, 2011 Calendar-Year Forecasts

In light of a lower-than-expected retail sales rate, J.D. Power and Associates is lowering its 2010 retail sales forecast to 9.2 million units from the previous estimate of 9.4 million units. Total deliveries (retail and fleet) are now estimated to reach 11.6 million units, rather than 11.7 million units. “The flattening of the recovery . . . Continue Reading J.D. Power Updates 2010, 2011 Calendar-Year Forecasts