Promised Delivery Time Impacts Medium-Duty Truck Service Satisfaction

Service satisfaction among medium-duty truck owners who have their truck returned to them when promised after maintenance or repair service averages a dramatic 215 points higher (on a 1,000-point scale) in comparison to overall satisfaction scores for medium-duty truck owners whose truck is not ready when expected, according to the J.D. Power and Associates . . . Continue Reading Promised Delivery Time Impacts Medium-Duty Truck Service Satisfaction

Tata’s New Aria Crossover May Boost Brand Image

In a recent column, Darius Lam, senior market analyst in the Bangkok, Thailand, office of J.D. Power Asia Pacific, discussed Tata Motors’ evolution into a mature automaker and illustrated the company’s next-generation products with a profile of the recently launched Aria crossover. The Aria, which is Tata’s flagship model, includes major advances in styling . . . Continue Reading Tata’s New Aria Crossover May Boost Brand Image

Global Demand for Hybrids, EVs May Be Over-Hyped

Worldwide sales of hybrid electric vehicles (HEVs) and battery electric vehicles (BEVs) are projected to reach 5.2 million units in 2020, which is equal to just 7.3% of a forecasted 70.9 million total passenger-vehicle sales for the same year, according to a new report on the future of “green” vehicles from J.D. Power and . . . Continue Reading Global Demand for Hybrids, EVs May Be Over-Hyped

Mobile Devices Offer Key Shopper Platform for Automakers, Marketers

Currently, less than 20% of in-market automotive shoppers who access the Internet on smartphones use their mobile devices to visit an automotive website. But this percentage is expected to increase with the continued proliferation of smartphones*, which will have major implications for automotive brands and marketers, Arianne Walker, director of automotive research at J.D. . . . Continue Reading Mobile Devices Offer Key Shopper Platform for Automakers, Marketers

Nine-Month North American Production Volume Surpasses 2009 Totals

North American light-vehicle production in the first three quarters of 2010 reached 8.9 million units, which exceeded the 8.5 million units produced in calendar 2009, based on analysis from J.D. Power and Associates. Output in the fourth quarter of 2010 is expected to hit 2.8 million units, up from 2.7 million units in the . . . Continue Reading Nine-Month North American Production Volume Surpasses 2009 Totals

Calendar-Year Sales Outlooks for 2010 and 2011 Adjusted

Although new-vehicle sales continue to improve in the US, the pace is slower than anticipated, according to Jeff Schuster, executive director of global forecasting at J.D. Power and Associates. J.D. Power has revised downward its forecast for calendar-year 2010 retail sales to 9.1 million units from 9.2 million units, and its total-sales forecast for . . . Continue Reading Calendar-Year Sales Outlooks for 2010 and 2011 Adjusted

October Sales Exhibit Signs of a More Pronounced Recovery Trend

Retail sales of new vehicles are revitalized this month, according to analysis by J.D. Power and Associates. In its latest update, the company’s Automotive Forecasting Division expects retail light-vehicle sales in the US in October to reach 756,300 units, which represents a seasonally adjusted annual selling rate (SAAR) of 10.2 million units—significantly stronger than . . . Continue Reading October Sales Exhibit Signs of a More Pronounced Recovery Trend

Key Consumer Trends Identified from Social Media Analysis

Mining social media content and clickstream* behavior has provided J.D. Power and Associates with rich insight about consumer behavior and the knowledge to identify key consumer trends that will have major implications for brands and marketers, according to a J.D. Power expert.

In opening remarks at the 2010 J.D. Power and Associates Automotive Internet . . . Continue Reading Key Consumer Trends Identified from Social Media Analysis

Powertrain Landscape in Europe is Changing

Mike Omotoso, senior manager of global powertrain, Automotive Forecasting at J.D. Power and Associates in Troy, MI, offers responses to questions about green vehicles in Europe, and provides reasons for why hybrid and electric-vehicle products are likely to prevail in the European market in light of the tightening of emissions rules:

Q: Do you . . . Continue Reading Powertrain Landscape in Europe is Changing

Tighter Emissions Rules in Europe Provide Opportunities for Hybrids, EVs

Automakers in Europe are preparing to offer new hybrids and electric vehicles (EV) that will help them meet stricter emissions requirements mandated by the European Union. New concepts and models to be introduced in the next several years were previewed this month at the biennial Paris Motor Show. To better understand the impact of tighter emissions rules in Europe on the auto industry, a forecasting expert from J.D. Power and Associates offers insight about prospects for hybrids and electric vehicles, the relevance of diesels in the European market, and comparisons to hybrid and EV programs in other world regions.

Al Bedwell, senior manager of forecasting, European Automotive group, J.D. Power and Associates, offers insight about electric vehicles and emissions targets in Europe, in comparison to other countries, and offers sales forecasts for hybrids and electric vehicles for world regions.

European Hybrid and Electric Vehicle Prospects

“Europe’s mandated targets for the reduction of CO2 emissions from passenger cars are the main drivers for change in vehicle powertrain choices in the region at present. Supported by national and local vehicle taxation regimes, which are increasingly being weighted by individual vehicle CO2 emissions, the targets are acting as an accelerator in the uptake of lower-carbon personal-transport solutions.

“While the region has a very firmly established diesel sector (currently 50% of passenger car sales in Western Europe), there is a need to augment this with other low-carbon strategies. The gasoline sector itself is becoming more fuel-efficient by way of engine downsizing and boosting, but recently the spotlight has fallen on the hybrid—and particularly the electric vehicle—areas. Both will aid carmakers in achieving CO2 targets, and EVs are seen as paving the way to a new era of personal transport that is not powered by fossil fuels.

Hybrid and EV Sales around the World: Still Very Small

“So far, the impact of hybrid and EV technology in the region is relatively tiny. This year, J.D. Power expects hybrid vehicles to account for just 0.7% of all passenger cars sold in Europe. This share equates to some 110,000 vehicles and compares poorly with several other regions; Hybrid vehicle sales in the US this year are predicted to be 291,000 units, or 2.5% of the light-vehicle market, and Japan is the leading market for hybrid vehicles with a market penetration of 11% (492,000 vehicles) anticipated by the end of 2010. In Europe, EV sales are far fewer even than the modest hybrid total, accounting for just a few thousand units across the region.  Continue reading ›