New-Vehicle Owners in India Willing to Pay More for Quality

Nearly one-half (49%) of new-vehicle owners in India indicated that quality was a major reason to purchase their vehicle. These buyers also said they are willing to pay more—7% more, on average—for a high-quality vehicle than owners who do not cite quality as a purchase reason, according to the J.D. Power Asia Pacific 2010 . . . Continue Reading New-Vehicle Owners in India Willing to Pay More for Quality

China New-Vehicle Owner Delight Improves

China’s new-vehicle owners find their recently purchased new models—especially launch models and redesigns—more delightful and gratifying to own than in recent past years, according to the J.D. Power Asia Pacific 2010 China Automotive Performance, Execution and Layout (APEAL) Study,SM which is based on evaluations from more than 14,600 new-vehicle buyers in 33 major cities . . . Continue Reading China New-Vehicle Owner Delight Improves

Production-Ready “Green” Vehicles Debut at Los Angeles Auto Show

It was “Electric Avenue” during the press preview days (Nov. 17-18) at this year’s Los Angeles Auto Show (LAAS) at the city’s Convention Center, which is open to the public through Sunday, November 28. Fuel efficiency, low emissions and range anxiety were buzz words as automakers introduced 50 new models and concepts and displayed . . . Continue Reading Production-Ready “Green” Vehicles Debut at Los Angeles Auto Show

North American Production to Rise 38% by Year End

North American automobile production is on target to end the 2010 calendar year at 11.8 million units—up 38% from 8.5 million units in 2009, according to J.D. Power and Associates. In addition, the company’s Automotive Forecasting Division analysts project that production in North America will increase by 7% next year, to 12.6 million units.

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Retail Light-Vehicle Sales Provide Momentum in November

November retail light-vehicle sales remain robust and continue to provide muscle behind the US auto market’s strength for a third straight month, while fleet sales in November remain below a 20% share of total deliveries, according to the latest sales forecast update from J.D. Power and Associates, which is based on Power Information Network® . . . Continue Reading Retail Light-Vehicle Sales Provide Momentum in November

Captive Transaction Percentage Climbs; Lease Percentage Rises

In October 2010, a majority of new-vehicle transactions for all brands were financed through automaker captive finance arms—69.0%, up more than 5 percentage points from 63.9% in October 2009, according to Power Information Network® (PIN) retail transaction data from J.D. Power and Associates. In addition, lower interest rates prevailed and more new-vehicle buyers or . . . Continue Reading Captive Transaction Percentage Climbs; Lease Percentage Rises

Customer Treatment Overshadows Price in New-Vehicle Sales Satisfaction

More than half (52%) of new-vehicle buyers indicate that dealer treatment was a major reason to purchase their new car or light truck from a specific dealer, according to the J.D. Power and Associates 2010 U.S. Sales Satisfaction Index (SSI) Study,SM which analyzes the new-vehicle purchase experience. Interestingly, the study finds that only 38% . . . Continue Reading Customer Treatment Overshadows Price in New-Vehicle Sales Satisfaction

Consumers Share Concerns about “Green” Vehicles

Consumers have a variety of concerns about hybrid electric vehicles (HEVs) and battery electric vehicles (BEVs), according to insight based on research and analysis of consumer attitudes toward alternative powertrain technologies that is featured in the “Drive Green 2020: More Hope than Reality?” special report from J.D. Power and Associates. Some of the issues . . . Continue Reading Consumers Share Concerns about “Green” Vehicles

Rental Car Customer Satisfaction Revives after Two Challenging Years

Customer satisfaction with renting vehicles at airports has regained ground after declining during the past 2-year downturn, according to the J.D. Power and Associates 2010 North America Rental Car Satisfaction Study.SM The industry average satisfaction score improves to 750 (on a 1,000-point scale) from an average of 733 in 2009 and 734 in 2008. . . . Continue Reading Rental Car Customer Satisfaction Revives after Two Challenging Years

Changes in CAFE to Drive Premium Brand Small Engine Choices in US

The Mercedes-Benz flagship sedan, for the first time in 60 years, will be offered with a 4-cylinder engine outside of the US. In addition, there have been reports about plans for the Volkswagen Group’s Audi and Porsche brands to offer smaller powertrains in some models and General Motors’ Cadillac nameplate also anticipates equipping a . . . Continue Reading Changes in CAFE to Drive Premium Brand Small Engine Choices in US