Revving Up Production in US Market and Abroad

Several automakers announced during press previews at the L.A. Auto Show more aggressive plans to increase production at US assembly plants, partly to offset currency fluctuations and also to meet demand in the US and overseas. Highlights include:

• Volkswagen Group, which has a relatively new plant in Chattanooga, TN, where it builds the Passat that was named “Motor Trend Car of the Year,” is investing in the US market, according to Jonathan Browning, CEO and president, because VW expects to sell more than 300,000 vehicles in the United States this year. VW’s new CC, which will go on sale in the first quarter of 2012, is expected to be a “Top Safety Pick” with the Insurance Institute for Highway Safety (IIHS), Browning said. Continue reading ›

Satisfaction: Much Higher for Prompt Vehicle Service in Australia

Mohit Arora

Vehicle owners in Australia who wait less than 3 hours to have their vehicle serviced at an authorized service center are much more satisfied with the service experience than are those owners who are forced to wait longer, according to the J.D. Power Asia Pacific 2011 Australia Customer Service Index (CSI) Study.SM

In fact, service satisfaction* for shorter vehicle service wait times is 41 points higher (817 points on a 1,000-point scale) than for wait times of 3 or more hours (776). At the same time, the study reveals that nearly six in 10 customers (59%) have to wait more than 3 hours before their vehicle is returned to them after service, and customers wait an average of 6 hours for their vehicle to be serviced. Continue reading ›