Everyone in our industry should be excited about Honda’s challenge to lead the development for a super car here in the U.S., John Mendel, senior vice president of automotive sales for American Honda Co., Inc., told participants at the recent J.D. Power and Associates 2013 Automotive International Roundtable. He further discussed how the Acura brand will fit into Honda Group’s future:
“I was excited to see the new Corvette Stingray in Detroit at the auto show. We provided an update of the 2014 Acura NSX Concept, showcasing the evolution of NSX from the concept model that we showcased last year. We’re heading toward production of that model. NSX is going to provide an exciting halo for the Acura brand when it comes to market in about two years.” Continue reading ›
For a fifth straight year, Lexus ranks highest in overall customer service satisfaction, and is also the highest-performing Premium brand, while GMC earns the highest score among Mass-Market brands, according to the J.D. Power and Associates 2013 Customer Service Index (CSI) Study, SM which is based on responses from 91,000 owners or lessees of one- to three-year-old vehicles who have taken their vehicle to a dealer for maintenance or repair service in the past 6 months.
At the industry level, both Premium and Mass-Market brands improve by 11 index points this year. Although Premium brands receive the highest scores and represent the top 10 brands in the overall industry rankings, some individual Mass-Market brands made strong strides forward this year. For instance, all four General Motors brands perform well: Cadillac ranks second-highest overall and among Premium brands, and among Mass-Market brands, GMC, Buick and Chevrolet are among the four highest-ranking nameplates, along with BMW Group’s Mini. Continue reading ›
John Mendel, executive vice president, automotive sales, at American Honda Motor Co., expressed optimism about the future of the auto industry as well as Honda Group’s goal to sell 6 million units worldwide by 2017 during last month’s J.D. Power and Associates 2013 International Roundtable in Orlando, FL, that was co-sponsored with NADA.
Excerpts from Mendel’s outlook for the auto industry and growth plans for Honda and Acura in addition to responses to a Q&A session moderated by Mike Jackson, chairman and CEO of AutoNation, Inc., will be highlighted in several posts during the next week.
Outlook for the Auto Market in 2013
“We’re very optimistic about the future, collectively as an industry, and without question for our own business. Think about it—we continue to come out of one of the worst economic crises in our history. Certainly the Great Depression of the ‘30s was worse. But the auto industry at that time was a much smaller and far different business than it is today. Continue reading ›
On balance, J.D. Power is optimistic about the auto market in the United States, John Humphrey, senior vice president, global automotive, told participants at the recent J.D. Power 2013 International Automotive Roundtable in Orlando, FL, that was co-sponsored with NADA. The industry is benefitting right now from an older fleet and pent-up demand that will continue to bolster the market for the next 3-4 years.
The rebound in the U.S. market is also being aided by a recovery in the housing sector, although this is still in its nascent state. Some risks to the U.S. recovery include the spread of fear due to the Euro debt crisis—whether real or psychological—and whether the United States has truly resolved its own fiscal crisis, or merely delayed it. In addition, geo-political risks in the Middle East, East Asia and North Africa need to be monitored. Continue reading ›
The fewer problems that vehicle owners experience with their vehicle translates to greater loyalty to the brand, according to J.D. Power research. When we combine previous-year results from our U.S. Vehicle Dependability Study (VDS) with actual vehicle trade-in data from our Power Information Network® (PIN), we discover that more than one-half . . . Continue Reading Vehicle Dependability Equates to Higher Loyalty
The Toyota Group earns seven segment-level dependability awards in the J.D. Power and Associates 2013 U.S. Vehicle Dependability StudySM (VDS), which is based on responses from owners of 3-year old vehicles (2010 model year). General Motors follows with four segment-level model awards.
Toyota Motor Corp.’s three brands—Toyota, Lexus and Scion—had a total of seven models that received awards for the lowest problems per 100 vehicles (PP100) scores in the 18 award-eligible segments.* One of these models, the Lexus RX, achieves the lowest PP100 score in the industry—57 PP100. This is the first time in the history of the VDS that a crossover or SUV has achieved this distinction, and a 41% improvement in reported problems in comparison to the model’s performance in J.D. Power’s Initial Quality Study (IQS) for 2010. Continue reading ›