The fewer problems that vehicle owners experience with their vehicle translates to greater loyalty to the brand, according to J.D. Power research. When we combine previous-year results from our U.S. Vehicle Dependability Study (VDS) with actual vehicle trade-in data from our Power Information Network® (PIN), we discover that more than one-half . . . Continue Reading Vehicle Dependability Equates to Higher Loyalty
The Toyota Group earns seven segment-level dependability awards in the J.D. Power and Associates 2013 U.S. Vehicle Dependability StudySM (VDS), which is based on responses from owners of 3-year old vehicles (2010 model year). General Motors follows with four segment-level model awards.
Toyota Motor Corp.’s three brands—Toyota, Lexus and Scion—had a total of seven models that received awards for the lowest problems per 100 vehicles (PP100) scores in the 18 award-eligible segments.* One of these models, the Lexus RX, achieves the lowest PP100 score in the industry—57 PP100. This is the first time in the history of the VDS that a crossover or SUV has achieved this distinction, and a 41% improvement in reported problems in comparison to the model’s performance in J.D. Power’s Initial Quality Study (IQS) for 2010. Continue reading ›
The dependability of vehicles in the U.S. market continues to improve, according to J.D. Power research as illustrated by the shrinking of the gap between initial quality of new models that are now three years old, according to our 2013 U.S. Vehicle Dependability Study (VDS), which is based on responses from more than 37,000 original owners of 2010 model-year vehicles after three years of ownership.
The industry average score gap between initial quality and dependability of models that are now three years old has narrowed to just 17 problems per 100 vehicles (PP100). Overall dependability is determined by the number of problems experienced per 100 vehicles, with a lower score reflecting higher quality.
In 2013, overall vehicle dependability averages 126 PP100—a 5% improvement from the 2012 average of 132 PP100—and is the lowest problem count since the inception of the study in 1989. Among brands measured in the study, 21 of the 31 included improve in dependability from 2012.
It’s also noteworthy this year in our VDS that the domestic and the Japanese brands achieve the largest year-over-year advances in dependability—each improve by 6% from 2012. Continue reading ›
The global light-vehicle market remained stable in the final month of 2012 and overall deliveries rose about 5.5% on a selling-day-adjusted basis. For the 2012 calendar year, world vehicle sales reached nearly 81 million units, up from 76.7 million in 2011, which represents a 5.2% improvement.
Particularly noteworthy advances were observed in the U.S. auto market, Japan and in China, while weak sales continued to play out in Western European countries. That region has been dealing with a major financial crisis, severely impacting as many as eight of 17 nations in the euro bloc.
Lower vehicle sales in Europe, which accounts for nearly as many unit sales as the U.S. market, foreshadow a likely slowdown in global expansion to between 2% and 3% in 2013 from 2012—even with China’s growth and gains in emerging markets, according to analysis from J.D. Power’s strategic partner LMC Automotive. Continue reading ›
The average time that a claimant waits to receive payment or a settlement in an auto physical damage loss dropped by 2.5 days to 13.9 days in the fourth quarter of 2012 vs. an average 16.4 days in the same period of 2011, according to our 2013 U.S. Auto Claims Satisfaction Study—Wave 1.*
As claims are being paid faster, satisfaction with the auto insurance claims process improves. According to the study, overall claimant satisfaction rose by 6 points to 861 (on a 1,000-point scale) from the fourth quarter in 2011—mainly due to an 11-point advance in settlement satisfaction. Slight increases in the ratings of two attributes of this factor—fairness of the claim settlement and timing of the settlement—contributed to the improvement. Continue reading ›
Vehicle initial quality and vehicle dependability have been improving across the industry during the past few years, according to our studies, which has led to new-vehicle shoppers considering a higher number of models before making their purchase decision, our 2013 Avoider Study finds. This study examines why consumers decide not to consider a certain model when shopping for a new vehicle.
On average, new-vehicle buyers actually shopped 3.3 models at the dealership in 2013, which is up from an average 2.9 just two years ago (in 2010). This average includes the purchaser’s selected model. In addition, 79% of shoppers cross-shopped the vehicle that they purchased compared with 74% in 2012 and 71% in 2009.
This year, only 17% of new-vehicle shoppers avoided a model based on its reputation of reliability, compared with 19% in 2012 and 21% just four years ago. Continue reading ›
Small cars were in demand with consumers in 2012.
Small vehicles resonated with new-vehicle buyers in 2012, partly due to higher prices at the pump during the year (prices reached $4 per gallon in some states) and due to the attraction of new models and more fuel-efficient powertrains.
Compacts accounted for some 5.97 million unit sales, or 41.3% of the market in 2012, up from 5.08 million unit sales in 2011 or 39.9% of the U.S. auto market. This represents a 1.43-percentage point share gain in 2012, according to data collected by J.D. Power and Associates’ Power Information Network® (PIN) and strategic partner LMC Automotive.
Among the compact segments,Compact Sport and Sub-Compacts were the best performers in 2012, achieving a 39.3% and 33.1% increase over 2011, repsectively. More than 571,400 sub-compacts were sold and market share rose by one-half point to slightly less than 4% (3.95%). Two new models joined the category for 2012—Chevrolet Spark an, Toyota Prius C . The best seller in the segment was the Nissan Versa, followed by the Chevrolet Sonic and the Hyundai Accent. In addition, Fiat 500 sales more than doubled, and even the tiny Smart car sold nearly twice as many units in 2012 as in 2011. Continue reading ›
Today’s post follows up our earlier post, Western Auto Conference Panel Talks about Mobility—Now and in the Future and includes excerpts from a panel of auto industry executives about alternative vehicles and car sharing with perspectives on smarter, semi-self-driving vehicles and a few comments about the future of mobility and selling electric vehicles. Joe White, senior editor at The Wall Street Journal, led this discussion with auto executives and a California dealer principal at the NADA/J.D. Power Western Automotive Conference. Continue reading ›
December nearly always is a strong sales month in the auto industry, and this past year’s 12th month auto sales results were no exception. Consumers in the United States continued to replace their aging vehicles at a faster pace than in the previous year.
The month’s light-vehicle deliveries rose 13.3% from a year ago to 1.353 million units, which translates to a 15.2 million-unit seasonally adjusted annual selling rate (SAAR), nearly matching an earlier forecast from our Power Information Network® (PIN) and strategic partner LMC Automotive. Sales in December were also boosted by consumers replacing vehicles totaled or damaged in late October’s Hurricane Sandy super storm on the East Coast.
Two German Automakers Post Leading Sales Gains in December
December also remained a strong month for luxury deliveries, as anticipated in earlier J.D. Power analysis. Two European automakers, Volkswagen and BMW Groups, sold nearly 40% more new vehicles than they delivered in December a year ago. Volkswagen Group’s Audi and Porsche luxury brands posted stellar sales in December and for calendar 2012. Porsche’s sales rose by more than 60% from a year ago. In addition, the mass-market VW brand was helped by strong sales of newer models such as the U.S.-made Passat and the Jetta. Continue reading ›
Dr. Mei Songlin
For a second consecutive year, Chinese nameplates continue to close the gap with international brands in the long-term durability of their models, according to our recent 2012 China Vehicle Dependability Study (VDS). It’s also noteworthy that China’s domestic brands have made advances this year in both initial quality and in offering models that appeal to their new-vehicle owners.
Now in its third year, the 2013 VDS Study measures problems experienced during the past six months by original buyers of vehicles after they have owned their new models for 25 to 36 months. More than 14,100 new-vehicle owners from 37 cities across China were asked to evaluate their new vehicle in terms of 202 different problem symptoms in eight categories.*
This year, the gap in vehicle dependability between the country’s domestic brands and international brands has been reduced to 80 problems per 100 vehicles (PP100), down from 139 PP100 in 2011. Among China’s domestic brands, vehicle dependability in 2012 improves to an average of 250 PP100, vs. 327 PP100 in 2011. International brands also improve their dependability scores, averaging 170 PP100 in 2012, which is 18 fewer PP100 than in 2011. Continue reading ›