Sales Growth in the Philippines May Hinder New-Vehicle Sales Satisfaction

Mohit Arora

Mohit Arora

Despite the positive news of strong first-half new-vehicle sales gains in the Philippines—one of Southeast Asia’s smaller automotive markets—overall satisfaction with the new-vehicle purchase experience has declined by nine points from 2012, to 846 (on a 1,000-point scale), according to the 2013 Philippines Sales Satisfaction Index (SSI) Study.

All factors measured in the study post lower index scores than in 2012 with the most notable dip being in the salesperson factor. Continue reading ›

Porsche Earns Highest IQS Ranking; GMC and Chevrolet Make Top Five

Porsche, the luxury brand that is part of Germany’s Volkswagen Group, ranks highest in initial quality among all nameplates included in the J.D. Power 2013 Initial Quality Study. This year, the German premium sporty brand averages 80 problems per 100 vehicles (PP100).

Following Porsche in the initial quality rankings this year is GMC, the . . . Continue Reading Porsche Earns Highest IQS Ranking; GMC and Chevrolet Make Top Five

Hino Ranks Highest in Medium-Duty Truck Customer Satisfaction

Hino, the Japanese truck brand, which is majority-owned by Toyota Motor Corp., ranks highest for a third consecutive year in customer satisfaction in the conventional medium-duty truck segment. Hino receives a score of 820 (on a 1,000-point scale) and performs particularly well on these factors*: warranty; cost of operation; cab and body; and ride/handling/braking, . . . Continue Reading Hino Ranks Highest in Medium-Duty Truck Customer Satisfaction