Hands-Free Device Owners More Satisfied Despite Problems

David Amodeo

New-vehicle owners and lessees who have hands-free communication devices in their vehicles are more delighted with their vehicle’s audio/entertainment/navigation (AEN) systems than those who do not have hands-free communication devices in their vehicles, according to findings in our 2012 U.S. Automotive Performance, Execution and Layout (APEAL) Study.

This contrasts with results in our 2012 U.S. Initial Quality Study (IQS), in which the audio/entertainment/navigation (AEN) system category, which includes evaluation of hands-free communication devices, has the highest average problem count among all categories analyzed, and is linked to lower vehicle quality. In fact, the number of problems in this category has grown during the past few years, partly due to a higher number of problems reported for hands-free communication devices. Continue reading ›