The auto industry has taken a battering during the past few years. However, it is clear that throughout this period, automakers have never lost sight of the fact that survival—and ultimately success—only comes from winning over customers in the dealer showroom. Offering highly appealing vehicles is one of the primary means . . . Continue Reading Automakers Face Tough Market with More Appealing Redesigns, All-New Models
Overall initial quality of new cars and light trucks in the United States has improved from 2010, averaging just 107 problems per 100 vehicles (PP100) vs. 109 PP100 in 2010 (a lower PP100 score equates to higher quality). However, there is a 10% decline in the initial quality of launch models—those that are all-new or have had a major redesign—compared with 2010, based on results from our 2011 U.S. Initial Quality Study (IQS). Our IQS is based on responses from more than 73,000 purchasers or lessees of new 2011 model-year vehicles and asks about problems experienced during the first 90 days of ownership.
Data from the study indicates that the average PP100 score for launch models in 2011 jumps to 122 PP100, up from 111 PP100 in 2010 (initial quality of launch models had improved every year from 2007 to 2010). Conversely, carryover models—those not receiving significant updates for the 2011 model year—have better initial quality than ever before.
Of 42 all-new or redesigned light-vehicle models that are rank-eligible in the 2011 IQS, only seven rank among the top three in their respective award segment. The seven include the following: Acura TSX (Total), Chevrolet Camaro (Total), Dodge Durango, Honda Odyssey, Hyundai Equus, Mercedes-Benz E-Class Coupe/Convertible (Total), and the Mercedes-Benz E-Class Sedan/Wagon (Total). In 2010, 17 all-new or redesigned models ranked among the top three of their respective award segment. Only one launch model, the Mercedes-Benz E-Class Coupe/Convertible (Total), receives a segment award (vs. five launch models in 2010). Continue reading ›
In its most recent study on the initial quality of passenger vehicles and pickup trucks in South Africa, J.D. Power records major improvements compared to the last time the study was conducted. In fact, the evaluation of 228 problem symptoms across nine factors* finds that the initial quality gap between passenger vehicles and pickup . . . Continue Reading Quality Gap Between Passenger Vehicles and Pickups Narrows In South Africa
Nearly one-half (49%) of new-vehicle owners in India indicated that quality was a major reason to purchase their vehicle. These buyers also said they are willing to pay more—7% more, on average—for a high-quality vehicle than owners who do not cite quality as a purchase reason, according to the J.D. Power Asia Pacific 2010 . . . Continue Reading New-Vehicle Owners in India Willing to Pay More for Quality
New-vehicle initial quality in China, which has risen steadily during the past 11 years, has improved by 6 percentage points this year from 2009, mainly due to advances by Chinese domestic brands along with improvements by international brands, according to the J.D. Power Asia Pacific 2010 China Initial Quality StudySM (IQS).
An ongoing trend . . . Continue Reading Initial Vehicle Quality Rises in China; Gap between Domestic and International Brands Shrinks
Occasionally, the Global Automotive Blog will profile some of the car and light-truck models that excel in J.D. Power’s key automotive studies. Profiles will generally include study highlights, Power Information Network® (PIN) retail sales transaction data, as well as insight from J.D. Power experts. Today, we’ll feature the Mercedes-Benz S-Class, which ranked highest in . . . Continue Reading Mercedes S-Class Delights New-Vehicle Owners in All Categories