Overall initial quality of new cars and light trucks in the United States has improved from 2010, averaging just 107 problems per 100 vehicles (PP100) vs. 109 PP100 in 2010 (a lower PP100 score equates to higher quality). However, there is a 10% decline in the initial quality of launch models—those that are all-new or have had a major redesign—compared with 2010, based on results from our 2011 U.S. Initial Quality Study (IQS). Our IQS is based on responses from more than 73,000 purchasers or lessees of new 2011 model-year vehicles and asks about problems experienced during the first 90 days of ownership.

David Sargent

Data from the study indicates that the average PP100 score for launch models in 2011 jumps to 122 PP100, up from 111 PP100 in 2010 (initial quality of launch models had improved every year from 2007 to 2010). Conversely, carryover models—those not receiving significant updates for the 2011 model year—have better initial quality than ever before.

Of 42 all-new or redesigned light-vehicle models that are rank-eligible in the 2011 IQS, only seven rank among the top three in their respective award segment. The seven include the following: Acura TSX (Total), Chevrolet Camaro (Total), Dodge Durango, Honda Odyssey, Hyundai Equus, Mercedes-Benz E-Class Coupe/Convertible (Total), and the Mercedes-Benz E-Class Sedan/Wagon (Total). In 2010, 17 all-new or redesigned models ranked among the top three of their respective award segment. Only one launch model, the Mercedes-Benz E-Class Coupe/Convertible (Total), receives a segment award (vs. five launch models in 2010). Continue reading ›