Michelin Scores Highest in Three Segments, Pirelli Scores Highest in One in OE Tire Study

Casey Mier

France’s Michelin brand earns the highest original equipment tire customer satisfaction scores in three of the four vehicle segments evaluated in the J.D. Power and Associates 2013 U.S. Original Equipment Tire Customer Satisfaction Study.SM Italy’s Pirelli brand ranks highest in satisfaction in one segment: truck/utility.

• Michelin receives 775 points (on a . . . Continue Reading Michelin Scores Highest in Three Segments, Pirelli Scores Highest in One in OE Tire Study

Lexus, Porsche Rank Highest in Dependability; Ram Dependability Improves Most

Long-term dependability improved for a majority of automotive brands included in our 2013 U.S. Vehicle Dependability Study (VDS), which assesses problems experienced during the past 12 months by original owners of three-year-old vehicles (those that were introduced for the 2010 model year). For a second consecutive year, Lexus received the lowest PP100 score—71 PP100—which . . . Continue Reading Lexus, Porsche Rank Highest in Dependability; Ram Dependability Improves Most

Japan Sales Satisfaction: Lexus and Volkswagen Rank Highest in Their Segments

Among luxury brands, Lexus ranks highest with a score of 720 points (on a 1,000-point scale) in the J.D. Power Asia Pacific 2012 Japan Sales Satisfaction Index (SSI) StudySM —35 points higher than the segment average (685). Lexus performs particularly well in three of the five factors* measured: sales system/process, facility and product exhibit . . . Continue Reading Japan Sales Satisfaction: Lexus and Volkswagen Rank Highest in Their Segments

Lexus Ranks Highest in Industry; Porsche 911 Records Fewest Problems Score

Patrick Snyder

Lexus is the most problem-free nameplate in the U.S. auto industry—with a score of 73 problems per 100 vehicles (PP100) in the J.D. Power and Associates 2012 U.S. Initial Quality StudySM (IQS). Among the top-performing nameplates, Jaguar posts the largest improvement in the study and ranks second in a tie with Porsche (75 PP100).

Cadillac (80 PP100) and Honda (83 PP100) round out the top five rank positions. In addition, Honda, which is the highest-ranking Non-Premium brand in the industry, has improved its initial quality score in each of the past four years. Also, Honda has ranked among the top 10 nameplates in the IQS since 2006. Ten additional brands receive scores that are better than the industry average. In rank order, they are: Acura, Infiniti, Toyota, Mercedes-Benz, BMW, Mazda, GMC, Nissan, Ram and Chevrolet. Continue reading ›