J.D. Power Expert Profiles U.S. Auto Market Sales Trends

 J.D. Power’s Deirdre Borrego, vice president, U.S. Client Services, spoke to industry participants at the October J.D. Power Automotive Marketing Roundtable in Las Vegas, NV. about the U.S. auto market’s recovery and the fundamentals in the market that are driving strong demand.

Highlights from her talk include analysis from the Power Information Network® (PIN) and J.D. Power’s strategic partner LMC Automotive:

• Retail sales to individual consumers in 2013 are expected to reach 12.8 million units which is back to pre-recession levels.

• The real story isn’t just about sales growth. It’s also about transaction price growth. We’ve seen exceptional performance with prices (consumer facing prices net incentives) increasing by about $3,000. Continue reading ›

U.S. Dealer Satisfaction with Financing Improves Across the Board

Dealer satisfaction with automotive lenders in the U.S. market has risen across all four areas measured in the J.D. Power and Associates 2012 U.S. Dealer Financing Satisfaction Study,SM  with dramatic improvements from last year in satisfaction with the sub-prime retail credit* area.

In addition, overall dealer satisfaction with prime retail credit lenders averages 885 (on a 1,000-point scale), which is an increase of 23 index points from 2011. Retail leasing satisfaction is 891, up 14 points from 2011, and floor planning satisfaction is 913, up 10 points.

Among lenders, BMW Financial Services earns the top ranking and highest satisfaction index score in three of the four categories measured. In the prime retail credit category, BMW’s captive finance arm advances in all three factors evaluated and earns a score of 963. Following BMW Financial Services in the prime retail credit rankings are Alphera Financial Services (959)* and Mercedes-Benz Financial Services (948), respectively. Continue reading ›