Some Vehicle Problems are Unique to Chinese Market

Dr. Mei Songlin

Dr. Mei Songlin

Many of the key vehicle problems and problem symptoms identified in our 2012 China Vehicle Dependability Study (VDS), which is based on evaluations of new-vehicle owner experience in China  after the first 25 to 36 months of ownership, are consistent with the top problems found in the 2012 China Initial Quality Study (IQS), which measures problems customers experience during the first two to six months of ownership. Continue reading ›

India Vehicle Owners Report More Problems with Vehicles

Mohit Arora

Overall vehicle dependability with cars and light truck models that are between 2½ to 3 ½ years old declines this year mainly due to an increase in problems related to vehicle engines and the driving experience categories, according to our 2012 India Vehicle Dependability Study (VDS). Among the nine categories* measured, engine and driving experience categories account for more than 40% of the problems reported by vehicle owners.

At the industry level, overall vehicle dependability in India in 2012 averages 225 problems per 100 vehicles (PP100), which is an increase of 30 PP100 from an average 195 PP100 in 2011. A lower PP100 score reflects higher quality and dependability in our study, which is based on evaluations from more than 7,800 original owners of new vehicles purchased in 25 cities in India between July 2008 and September 2009. Continue reading ›

Initial Quality in China Sets High Mark; Domestic Brand Quality Dips

Dr. Mei Songlin

After improving steadily during the past decade, overall new-vehicle initial quality in China set a new record this year, with an average of 6 fewer problems per 100 vehicles (PP100)* than the industry average score in 2010, according to our 2011 China Initial Quality Study (IQS), which is based on evaluations from 17,675 buyers of new vehicles in 37 major cities of China during the first 2 to 6 months of ownership.

Most of the improvement this year was driven by higher quality—42 fewer PP100 on average—in Korean brand models, although models from Japanese brands, as a whole, have the lowest incidence of problems in the China market. In contrast, the initial quality of Chinese domestic brand models slipped this year. Problem incidence rose by 8 PP100, according to the 2011 study. Some more study findings are highlighted:

• Overall initial quality at the industry level averages 162 PP100, which is the lowest problem rate since the study was first conducted in China in 2000. Continue reading ›